FAQ

Read our FAQ and get the information you need.

  • Tickets are available for booking through this website or at the entrance (unless we are at capacity). Tickets purchased on unauthorized websites or through scalpers will not be honored.

  • Tickets can be purchased at the door, although we do recommend purchasing them online if possible to ensure the time slot you’re looking to attend isn’t sold out!

  • The experience should typically last between 45 and 60 minutes.

  • Yes, we are wheelchair accessible. There are a few rooms with slanted floors that are not as accessible but those can be bypassed on your visit.

  • As stated in our Terms & Conditions, all tickets are final sale and non-refundable. Additionally, merchandise items cannot be exchanged.

  • No, animals are not allowed inside the museum, except for service animals.

  • No, food and drinks are not allowed in the museum.

  • Children ages 4 and under have free entry, but need a ticket to reserve the time slot.

  • 1545 Woodward Avenue, Detroit, MI 48226

  • CAR PARKING:

    On-Street Metered Parking: located on Woodward and Washington. Typically $1/hour, with a max of 2 hours, in effect Mon-Sat from 7 AM – 10 PM.

    Grand Circus Underground: Entry from Adams or Park Avenue. Approx. 2 min walk from museum.

    E-Z Parking Detroit: Located at 1450 Washington Boulevard. Approx. 3 min walk from museum.

    Metro Valet Parking: Located at 1428 Griswold Street. Approx. 3 min walk from museum.

    MGM Grand: Free parking. Approx. 14 min walk from museum.

    BUS PARKING:

    Pickup/Dropoff is recommended on Washington Boulevard. Street parking might be available on Washington Blvd.

    E-Z Parking Detroit: 1450 Washington Boulevard

    Metro Valet Parking: 1428 Griswold Street